Salesforce AI Agent “Agentforce” Hits 1 mn Support Requests
Salesforce reports Agentforce manages tens of thousands of weekly support sessions, deflecting calls, chat transfers, and hold music in favor of instant resolutions.
SaaS
Salesforce Partners with HCLTech to Bring Agentforce to More Enterprises
Earlier this year, HCL joined Salesforce’s Agentforce Partner Network to drive AI innovation in enterprise apps.
Salesforce Launches Agentforce 3 With New AI Command Center and Expanded Integration Tools
The Command Center gives teams real-time visibility into agent performance, highlights trends, and provides AI-powered recommendations.
Salesforce Hikes Prices by 6% Citing AI Integration
Starter, Pro, and Foundations editions remain unaffected.
Salesforce to Power Jaquar Group’s Digital Transformation with AI-Driven CRM Platform
aquar Group will implement a range of Salesforce products, including Consumer Goods Cloud.
Atlassian Adds New Features to Loom to Reduce Meeting Overload and Improve Team Communication
With Loom, teams can easily record and share AI-powered video messages.
Hackers Impersonate IT Staff to Breach Salesforce Accounts
The group did not exploit vulnerabilities in Salesforce software but relied instead on manipulating users.