Salesforce's Core Business Is 'Suffering' Due to Premature AI Push
A new IBM report states that only 33% of AI initiatives among 1,200 Salesforce customers meet ROI goals, while a staggering 72% fail to scale.
SaaS
Salesforce Targets Over $60 Billion in Revenue by 2030 on AI Expansion
The forecast excludes any impact from Salesforce’s pending $8 billion acquisition of Informatica
Salesforce Adds Voice to Agentforce AI Platform to Enhance Customer Interactions
The system integrates with major corporate phone providers including Amazon, Five9, Genesys, NICE, and Vonage.
Salesforce Upgrades Slackbot into AI-Powered Assistant with Multi-Agent Integrations
The upgraded Slackbot now acts as a personalised AI assistant, delivering contextual insights across Google Drive, Salesforce, and OneDrive.
Salesforce Ushers in the Era of the 'Agentic Enterprise' with Agentforce 360
The platform, now generally available, connects people and AI agents within a single trusted system to boost productivity, accelerate decision-making, and deepen customer engagement.
![[Exclusive] Salesforce to Announce Human-Like Voice Agents at Dreamforce](/content/images/size/w720/2025/10/-Exclusive--Salesforce-to-Announce-Human-Like-Voice-Agents-at-Dreamforce.webp)
[Exclusive] Salesforce to Announce Human-Like Voice Agents at Dreamforce
The new capabilities will be integrated into Agentforce, Salesforce’s AI agent-building platform.
Salesforce Expands Agentforce to Strengthen Security and Automate Compliance Processes
Agentforce delivers real-time anomaly detection, user activity analysis, and automated remediation.