Coforge Launches CXNova Agentic AI Platform for Customer Experience

Coforge has launched CXNova, an agentic AI platform designed to help enterprises manage and personalise customer interactions across digital and physical channels.

CXNova combines customer data, business information and real-time signals to adapt experiences as interactions unfold. It uses enterprise knowledge graphs and domain-specific ontologies to connect information about customers, products, content and business operations.

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Coforge said this contextual layer enables AI agents to better understand customer interactions and determine appropriate responses and actions. The platform uses multiple specialised agents for tasks including content generation and adaptation, interpreting customer signals, determining the next action and assembling experiences across digital and physical channels.

"CXNova brings together five integrated capability areas to power an autonomous, experience-led enterprise with governed decision-making, continuous learning, and scalable experiences that become more intelligent with every interaction,” said Kapil Tyagi, Coforge Sr. VP & Head, Experience.

The platform is also designed to integrate with existing enterprise systems, potentially allowing organisations to introduce agentic AI into established customer experience workflows.

Coforge said CXNova is ready for deployment across sectors including travel and airlines, banking and financial services, insurance and healthcare. However, Coforge has not disclosed details about customer deployments, revenue generated by CXNova, or quantified performance results.

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Earlier this year, Coforge launched Aeronova.AI, a purpose-built framework helping airlines transition to Offer, Order, Settlement and Delivery (OOSD) operations.

The platform aims to modernise airline retailing while ensuring revenue continuity, operational stability and customer experience remain protected throughout the transformation.

“Aeronova.AI is designed to bridge that gap, drawing on Coforge’s decades of deep airline and travel-technology expertise to help carriers move from strategy to production safely, reducing mobilisation risk and accelerating the path to modern, order-led retailing,” said Erika Moore, Coforge Chief Officer, Strategy & Growth, TTH.

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