1Point1 Solutions Launches AI-First Customer Experience Platform ResolX
According to 1Point1 Solutions, the platform has already been deployed for one of Netcom’s banking clients in Latin America.
1Point1 Solutions has launched ResolX, an AI-first customer experience and operational intelligence platform to help enterprises automate and manage customer interactions through what the company calls “Resolution as a Service” (RaaS).
ResolX combines four core AI-powered products into a unified platform. Omvia acts as the orchestration layer for voice, email, chat and workflows, while Prowise delivers real-time intelligence to customer support agents.
Frequensee converts customer interactions into business insights through conversational intelligence, and Penpal helps maintain tone, clarity and brand consistency in customer communications.
According to 1Point1 Solutions, the platform has already been deployed for one of Netcom’s banking clients in Latin America, marking 1Point1’s expansion into the region and the operational rollout of the AI suite.
Earlier this year, 1Point1 Solutions Ltd. completed the $33.37 million acquisition of Netcom Business Contact Centre.
“Over the past year, we have expanded our global footprint and strengthened our technology capabilities. We believe the next era of customer experience will be defined not by isolated AI deployments, but by intelligent ecosystems that can understand context, drive decisions, and execute seamlessly within complex operational environments,” said Akshaay Chhabra, 1Point1 Solutions Chairman and Managing Director.
Rajiv Desai, Co-Founder of ResolX, said enterprises are increasingly struggling with fragmented software systems and rising operational complexity. “We built ResolX because the industry doesn't need another fragmented solution; it needs absolute operational accountability,” Desai said.
Founded in 2008, 1Point1 Solutions operates across India, the US, Europe and Asia, with more than 8,000 employees delivering customer experience and digital transformation services globally.
ResolX is the first innovation brand of 1Point1 Technology Labs Private Limited, a subsidiary of 1Point1 Solutions Limited.
