MakeMyTrip Upgrades AI Assistant Myra With End-to-End Voice Booking Capabilities
Travellers can ask for highly specific hotel or flight requirements, receive tailored recommendations, upload documents such as passports for auto-filling traveller details, and complete bookings without switching screens or applications.
MakeMyTrip has unveiled a major upgrade to its AI-powered travel assistant Myra, enabling travellers to complete the entire booking journey — from search to payment confirmation — within a single conversational interface, including through voice commands.
The upgraded Myra can now manage complex travel requests with layered preferences and constraints. Travellers can ask for highly specific hotel or flight requirements, receive tailored recommendations, upload documents such as passports for auto-filling traveller details, and complete bookings without switching screens or applications.
The launch comes as Myra surpasses 3 million conversations per quarter, with more than 45% of usage coming from Tier-2 and smaller cities. According to the company, travellers using Myra convert at rates 10% higher than users relying on traditional filter-based booking journeys.
Voice interactions are also gaining traction, particularly outside metro cities, where usage is around 50% higher. Nearly 70% of voice queries are made in Hinglish, while voice prompts tend to be longer and more detailed than text-based searches.
“Travel sits at the intersection of real-time data, where prices and inventory change is dynamic in nature, and high personal variance, where the same query can mean very different things depending on who is asking and why. Myra is built to read both layers, the live inventory and the human context, and to personalise basis both.
"The Agentic AI flows inside Myra are now completing complex multi-step bookings end-to-end, including international flight and hotel reservations, categories considered the hardest to automate conversationally,” said Rajesh Magow, MakeMyTrip Co-Founder and Group CEO.
The latest version introduces six new capabilities, including end-to-end voice booking across eight languages, multimodal inputs through image and document uploads, integrated payments, smarter autocomplete suggestions, tap-based preference selection, and contextual mid-booking queries.
The upgraded Myra is currently being rolled out and will continue learning from user interactions over time.
Last year, MakeMyTrip unveiled a new AI-powered Semantic Search feature for hotel and homestay discovery, making it easier for travellers to find their ideal stay using natural language.
