SaaS
Genesys Secures $1.5 bn Investment from Salesforce and ServiceNow to Boost AI-Powered CX
Genesys plans to deepen integration with Salesforce and ServiceNow through its CX Cloud and Unified Experience solutions.
Acquisition
Salesforce to Acquire Bluebirds to Boost AI Sales Prospecting
The acquisition is expected to close in Salesforce’s fiscal Q3 2026.
SaaS
Bengaluru-based SaaS Startup Optipro AI Secures Fresh Funding to Expand Restaurant Ops Platform
The capital will be used to drive product innovation and scale the company’s footprint across India
SaaS
MeitY Taps Salesforce to Power AI-Driven Grievance Redressal Across Rural India
With over six lakh active Village Level Entrepreneurs (VLEs), CSC plays a vital role in delivering government and private services in remote regions.
SaaS
Salesforce AI Agent “Agentforce” Hits 1 mn Support Requests
Salesforce reports Agentforce manages tens of thousands of weekly support sessions, deflecting calls, chat transfers, and hold music in favor of instant resolutions.
SaaS
Salesforce Partners with HCLTech to Bring Agentforce to More Enterprises
Earlier this year, HCL joined Salesforce’s Agentforce Partner Network to drive AI innovation in enterprise apps.
SaaS
Salesforce Launches Agentforce 3 With New AI Command Center and Expanded Integration Tools
The Command Center gives teams real-time visibility into agent performance, highlights trends, and provides AI-powered recommendations.
SaaS
Salesforce Hikes Prices by 6% Citing AI Integration
Starter, Pro, and Foundations editions remain unaffected.
SaaS
Salesforce to Power Jaquar Group’s Digital Transformation with AI-Driven CRM Platform
aquar Group will implement a range of Salesforce products, including Consumer Goods Cloud.
SaaS
Atlassian Adds New Features to Loom to Reduce Meeting Overload and Improve Team Communication
With Loom, teams can easily record and share AI-powered video messages.
SaaS
Hackers Impersonate IT Staff to Breach Salesforce Accounts
The group did not exploit vulnerabilities in Salesforce software but relied instead on manipulating users.
SaaS
HubSpot Becomes First CRM to Integrate ChatGPT for Deep Customer Insights
HubSpot says the connector respects user permissions and ensures data privacy—none of the CRM data used will train ChatGPT models.