SaaS

SaaS

With Agentforce IT Service, Salesforce Enters New Territory in India’s Service Market

Salesforce announced Agentforce IT Service in October at Dreamforce.

SaaS

Celonis Unveils Major AI-Driven Innovations to Transform Enterprise Operations at Celosphere 2025

The latest updates introduce a multimodal digital twin of operations, enabling organisations to bring together diverse data types faster through Celonis Data Core, Task Mining, and AI-driven Task Discovery.

Opinion

Salesforce's Core Business Is 'Suffering' Due to Premature AI Push

A new IBM report states that only 33% of AI initiatives among 1,200 Salesforce customers meet ROI goals, while a staggering 72% fail to scale.

SaaS

Salesforce Targets Over $60 Billion in Revenue by 2030 on AI Expansion

The forecast excludes any impact from Salesforce’s pending $8 billion acquisition of Informatica

AI Agents

Salesforce Adds Voice to Agentforce AI Platform to Enhance Customer Interactions

The system integrates with major corporate phone providers including Amazon, Five9, Genesys, NICE, and Vonage.

SaaS

Salesforce Upgrades Slackbot into AI-Powered Assistant with Multi-Agent Integrations

The upgraded Slackbot now acts as a personalised AI assistant, delivering contextual insights across Google Drive, Salesforce, and OneDrive.

SaaS

Salesforce Ushers in the Era of the 'Agentic Enterprise' with Agentforce 360

The platform, now generally available, connects people and AI agents within a single trusted system to boost productivity, accelerate decision-making, and deepen customer engagement.

SaaS

[Exclusive] Salesforce to Announce Human-Like Voice Agents at Dreamforce

The new capabilities will be integrated into Agentforce, Salesforce’s AI agent-building platform.

SaaS

Salesforce Expands Agentforce to Strengthen Security and Automate Compliance Processes

Agentforce delivers real-time anomaly detection, user activity analysis, and automated remediation.

SaaS

Indian Messaging App Arattai Has No End-To-End Encryption

Arattai states that “secret chat” mode offers end-to-end encrypted messaging, but regular chats do not yet enjoy the same protection.

SaaS

Hacker Group Claims Theft of Nearly 1 Billion Salesforce Records

Among the alleged victims are prominent firms like Toyota, FedEx, Hulu, and Allianz Life.

SaaS

Salesforce Unveils MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprises

MuleSoft Agent Fabric acts as a central hub, ensuring that AI agents from different systems can collaborate securely and effectively.