AI Agents
Salesforce Adds Voice to Agentforce AI Platform to Enhance Customer Interactions
The system integrates with major corporate phone providers including Amazon, Five9, Genesys, NICE, and Vonage.
SaaS
Salesforce Upgrades Slackbot into AI-Powered Assistant with Multi-Agent Integrations
The upgraded Slackbot now acts as a personalised AI assistant, delivering contextual insights across Google Drive, Salesforce, and OneDrive.
SaaS
Salesforce Ushers in the Era of the 'Agentic Enterprise' with Agentforce 360
The platform, now generally available, connects people and AI agents within a single trusted system to boost productivity, accelerate decision-making, and deepen customer engagement.
![[Exclusive] Salesforce to Announce Human-Like Voice Agents at Dreamforce](/content/images/size/w600/2025/10/-Exclusive--Salesforce-to-Announce-Human-Like-Voice-Agents-at-Dreamforce.webp)
SaaS
[Exclusive] Salesforce to Announce Human-Like Voice Agents at Dreamforce
The new capabilities will be integrated into Agentforce, Salesforce’s AI agent-building platform.
SaaS
Salesforce Expands Agentforce to Strengthen Security and Automate Compliance Processes
Agentforce delivers real-time anomaly detection, user activity analysis, and automated remediation.
SaaS
Indian Messaging App Arattai Has No End-To-End Encryption
Arattai states that “secret chat” mode offers end-to-end encrypted messaging, but regular chats do not yet enjoy the same protection.
SaaS
Hacker Group Claims Theft of Nearly 1 Billion Salesforce Records
Among the alleged victims are prominent firms like Toyota, FedEx, Hulu, and Allianz Life.
SaaS
Salesforce Unveils MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprises
MuleSoft Agent Fabric acts as a central hub, ensuring that AI agents from different systems can collaborate securely and effectively.
SaaS
Cloudflare Launches Private Beta of Unified Email Service
Email Sending will require a paid Workers subscription
SaaS
Salesforce Announces 'Agentforce for Public Sector' in India
Salesforce announced its public sector division in India last year.
SaaS
Salesforce Launches Missionforce to Bring AI to U.S. National Security
Salesforce already works with the U.S. Army, Navy, and Air Force, but it does not disclose details of its government contracts.
SaaS
SG Selects Salesforce to Digitise Dealer Network Across 850 Locations in India
Salesforce Service Cloud will automate workflows, improve field productivity, streamline customer support, and strengthen partner relationships.