Salesforce Partners with HCLTech to Bring Agentforce to More Enterprises
Earlier this year, HCL joined Salesforce’s Agentforce Partner Network to drive AI innovation in enterprise apps.
Salesforce partner HCLTech has launched new consulting and implementation services to help businesses rapidly adopt Salesforce Agentforce, targeting regulated industries like finance, healthcare, retail, and manufacturing.
These services aim to operationalise agentic workflows—which integrate reasoning, task execution, and orchestration—across marketing, sales, and service functions.
HCLTech is leveraging protocols like Agent-to-Agent (A2A) and the Model Context Protocol (MCP) to streamline coordination and enhance visibility.
“Organisations need a new labour model that unlocks the full potential of humans with AI at work. HCLTech is a critical partner for identifying and developing specific use cases with our joint customers across industries,” said Phil Samenuk, SVP of global alliances & channels and outsourcing service providers, Salesforce.
Earlier this year, HCL joined Salesforce’s Agentforce Partner Network to drive AI innovation in enterprise apps, helping financial services firms adopt AI-powered agents and upgrade from basic chatbots to advanced, multi-modal solutions for complex, multi-channel customer interactions.
“Salesforce Agentforce represents a transformational shift in how enterprise value is created. At HCLTech, we are not just enabling agent deployment, we are scaling business outcomes through intelligent, governed and connected agent ecosystems,” Sadagopan Singam, EVP at HCLTech, said.
