Salesforce Launches Agentforce 3 With New AI Command Center and Expanded Integration Tools
The Command Center gives teams real-time visibility into agent performance, highlights trends, and provides AI-powered recommendations.
Salesforce has unveiled Agentforce 3, a major upgrade to its generative AI platform designed for enterprise use.
The update introduces a new Command Center, offering deeper observability and control over AI agents, which act autonomously across sales, service, and marketing functions. The platform allows businesses to create and manage AI agents that execute tasks with minimal human input.
"As enterprise adoption accelerates, the real blocker has become clear: teams can’t see what agents are doing — or evolve them fast enough. Agentforce 3 changes that," Salesforce said in a blog post.
The Command Center, integrated within Agentforce Studio, gives teams real-time visibility into agent performance, highlights trends, and provides AI-powered recommendations for optimisation.
It tailors dashboards based on agent roles—e.g., a delivery agent shows shipment metrics, while a marketing agent tracks campaign success.
Agentforce 3 also integrates the Model Context Protocol (MCP), enabling plug-and-play connections between AI agents and third-party tools like PayPal, AWS, and Stripe—without custom coding.
With over 100 new prebuilt actions, natural language-based agent creation, and stress testing tools, Salesforce aims to streamline AI adoption across industries while maintaining security and performance.
“Over the past several months, we’ve listened deeply to our customers and continued our rapid pace of technology innovation. The result is Agentforce 3, a major leap forward for our platform that brings greater intelligence, higher performance, and more trust and accountability to every Agentforce deployment. Agentforce 3 will redefine how humans and AI agents work together — driving breakthrough levels of productivity, efficiency, and business transformation,” Adam Evans, EVP & GM of Salesforce AI, said.
Recently, Salesforce raised prices by an average of 6% for its Enterprise and Unlimited editions of Sales Cloud, Service Cloud, Field Service, and select Industry Clouds starting August 1.
The company says the price hike reflects growing integration of AI, even as one of its own executives recently admitted that AI agents still fall short on basic CRM tasks.
