AI News
VIPs Get Humans, Peasants Get Bots: Klarna’s New Service Model
The fintech giant famously replaced hundreds of roles with AI, shrinking its workforce from 5,500 to 3,000 and boosting revenue per employee.
The Left Shift Bureau
The Left Shift Bureau brings you sharp, original reporting and analysis on India’s AI and technology ecosystem—covering startups, enterprise AI, innovators, funding, products and the people shaping what comes next.
SaaS
Hackers Impersonate IT Staff to Breach Salesforce Accounts
The group did not exploit vulnerabilities in Salesforce software but relied instead on manipulating users.
Gaming
Nintendo Begins Sale of Switch 2 Worldwide
Switch 2 is available at a price point of $499.99.
Acquisition
AMD Acquires AI Startup Brium to Challenge Nvidia’s Dominance
Brium specialises in optimising machine learning applications for inference—the process of running trained AI models—across diverse hardware platforms.
SaaS
HubSpot Becomes First CRM to Integrate ChatGPT for Deep Customer Insights
HubSpot says the connector respects user permissions and ensures data privacy—none of the CRM data used will train ChatGPT models.
AI Developments
IIIT-H Launches Patram-7B, India’s First Vision-Language Model for Document Understanding
The 7-billion parameter model is trained to interpret scanned and photographed documents using natural language instructions.
AI Startups
Reddit Sues Anthropic Over Alleged Unauthorised Use of User Data for AI Training
Reddit is also seeking a court injunction to bar Anthropic from further using its content
Developer's Corner
OpenAI Adds Optional Internet Access to Codex for Dynamic Task Execution
The feature is now live for Plus, Pro, and Team users, with Enterprise support coming soon.
AI News
DeepSeek Allegedly Shifts from OpenAI to Gemini for Training New AI Models
The company however has not disclosed its training data sources
Indian IT
HCLTech Partners with UiPath to Accelerate Global Agentic Automation Adoption
The partnership will be supported by HCLTech’s pre-configured AI agents and controls, ensuring scalable and seamless implementation.
Indian IT
Wipro Secures Multi-Year Deal with Entrust to Boost Tech Operations
The agreement was first hinted at in Wipro’s October 2024 financial results without naming Entrust.
Acquisition
IBM Acquires Seek AI to Boost Enterprise Data Capabilities
Seek’s technology will now power Watsonx AI Labs—IBM’s new Manhattan-based AI accelerator.