Virgin Atlantic Extend Partnership with TCS to Modernise Airline Operations with AI

Tata Consultancy Services (TCS) has expanded its two-decade-long strategic partnership with Virgin Atlantic, a premium long-haul UK airline, to accelerate its digital transformation journey.

As part of this long-term engagement, TCS will modernise Virgin Atlantic’s core technology operations by implementing a cloud-first, AI-powered digital core that enhances business agility, improves resilience of systems, and allows for higher scale of operations.

TCS will implement a modern, AI-powered technology estate that will unify the airline's technology assets and deploy an advanced Technology Command Centre.

This will serve as the nerve centre for transforming Virgin Atlantic's technology operations.

Virgin Atlantic's Technology Command Centre, co-developed with TCS, will provide real-time operational insights to enhance decision making, streamline technology operations and empower front line staff with up to date, contextual data. 

This will support the elevation of both customer and crew experiences, enabling efficient, smarter and more sustainable journeys, and superior hyper-personalised customer experience across every touchpoint of airline travel. 

"TCS has been a partner for more than two decades and together we’ll continue to build towards our vision of becoming the most loved travel company, powered by AI technology to modernize our systems, drive efficiency and deliver for our customers,” Oli Byers, Chief Financial Officer, Virgin Atlantic, said.

With deep aviation expertise and contextual knowledge, TCS will utilise its proprietary solutions such as TCS Cognix and TCS AI WisdomNext to accelerate transformation, enable experience-centric services, and enhance service delivery. 

These solutions will be delivered through a dedicated onsite team of TCS associates equipped with a deep contextual knowledge of Virgin Atlantic’s environment.

“By combining our deep aviation expertise with advanced capabilities in data, AI, and engineering, we’re helping Virgin Atlantic build intelligent, scalable digital ecosystems and redefine the future of travel,” Amit Kapur, Country Head - UK & Ireland, Tata Consultancy Services, said.