TCS to Drive AI-Powered Retail Transformation for Finnish Retailer Kesko

Tata Consultancy Services (TCS) has announced that it has been selected by Kesko, a leading Finnish retail group, as its strategic IT partner to spearhead the transformation of its core technology landscape across the Nordics and Baltics.

TCS will help Kesko accelerate development of next generation of digital services, increase operational efficiency, go to market faster, and stay competitive by modernising its IT landscape.

This partnership will also help Kesko leverage AI and intelligent automation, improve quality, and save costs across Kesko’s operations in Finland, Sweden, Norway, Denmark, Poland, Estonia, Latvia and Lithuania.

As part of the collaboration, TCS will provide comprehensive, AI-enabled application managed services that will leverage machine learning and AI capabilities to understand the health of the application and take proactive measures to resolve incidents within Kesko’s SAP and non-SAP landscapes.

 “As the biggest trading sector operator in Finland and one of the biggest in Northern Europe, we are always working to stay competitive and bring our large and diverse customer bases more value. That is why we are partnering with TCS to continuously improve our quality, efficiency and the multichannel customer experience, while staying innovative and resilient amidst uncertainties in the operating environment,” Arto Hiltunen, Chief Information Officer, Kesko said.

The engagement covers hosting and modernisation of SAP environments, and end-to-end support for digital applications. These services will be delivered through a unified operations model—powered by TCS ignio™ AIOps and the TCS RiO™ (Rigor in Operations) framework—to enable full-stack observability, and deliver predictive, proactive incident management at scale.

“This collaboration sets a benchmark for the retail sector, demonstrating how advanced technology and innovation can empower businesses to adapt, enhance customer experiences, and lead in an ever-evolving market,” Subhadipta Samantray, Country Head, TCS Finland, said.

“This engagement is part of TCS’ broader strategy to empower perpetually adaptive enterprises, and we aim to bring not only executional excellence but a long-term vision for sustainable, customer-driven growth,” Abhijit Niyogi, Head of Retail – UK, EMEA, and India, TCS, added.