TCS Partners with ServiceNow to Accelerate Large-Scale AI Adoption Among Global Enterprises

 Tata Consultancy Services (TCS) and ServiceNow have signed a multi-year partnership to help enterprises speed up AI adoption across their businesses and functions.

As part of this partnership, TCS will develop solutions on the ServiceNow platform that will use trusted AI and a unified governance model to make enterprise workflows more efficient, proactive, and insight-driven. These solutions will be offered through TCS’ AI-led, autonomous global business solutions portfolio.

“As global enterprises rethink operating models for growth and efficiency, they are looking for partners that can deliver innovation, execution, and governance at scale. Together with TCS, we are helping enterprises move beyond isolated AI experiments by building agentic AI natively into workflows, modernizing legacy environments, and driving measurable business outcomes,” Amit Zavery, President, Chief Operating Officer and Chief Product Officer, ServiceNow, said.

The new offerings will break down silos between corporate functions and business units, transform the flow of work using agentic AI, and enable clients to get a holistic, insights-driven view of their organisations. For example, HR operations could shift from fragmented services to a unified, experience-led hire-to-retire lifecycle that increases employee productivity, engagement, and retention.

“This collaboration will help clients embed intelligence across their IT, business operations, and customer functions, driving speed, efficiency, and sustained competitive advantage,” Aarthi Subramanian, Executive Director – President and Chief Operating Officer, TCS, added.

In addition, customer order processing could change from a slow, multi-step order cycle to a high-velocity revenue engine that improves cash flow and revenue predictability, unlocking capital for growth.