ServiceNow Completes Moveworks Acquisition to Build an AI-Native Front Door for Enterprise Work
The deal was first reported in March this year.
ServiceNow has completed its acquisition of Moveworks, strengthening its push to embed agentic artificial intelligence deeper into everyday enterprise work. The deal was first reported in March this year.
The company said the acquisition advances its vision of using AI to simplify how employees interact with systems, resolve issues, and trigger workflows across IT, HR, and other functions.
“Moveworks accelerates ServiceNow’s vision to put AI to work for people across every corner of every business,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “Moveworks’ AI Assistant plus ServiceNow’s agentic platform will create an AI-native front door that turns conversations into completed work, allowing customers to resolve issues autonomously, trigger intelligent workflows, and get results – securely, responsibly, and at scale.”
“Moveworks was founded to make work effortless, building a powerful AI assistant platform that gets work done. By joining ServiceNow, we can now scale this agentic strategy for any organisation by connecting our AI Assistant and enterprise search, powered by our Reasoning Engine, with ServiceNow’s trusted workflow automation and AI governance. Together, we’ll deliver secure, fast, end-to-end resolution for employees everywhere,” said Bhavin Shah, CEO of Moveworks.
ServiceNow said agentic AI is already delivering results, with its internal AI agents resolving 90% of IT requests and 89% of customer support cases autonomously.
Moveworks adds scale to that foundation, bringing 5.5 million employee users, nearly 250 shared customers, and more than 100 technology integrations, including Siemens, Toyota, and Unilever.
With hundreds of AI specialists joining ServiceNow, the company expects the acquisition to accelerate its AI roadmap and help deliver more intuitive, end-to-end digital workflows across the enterprise.
Recently, it was reported that ServiceNow is in advanced talks to acquire cybersecurity startup Armis in a deal that could reach up to $7 billion.
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