Salesforce Adds Voice to Agentforce AI Platform to Enhance Customer Interactions

At its ongoing Dreamforce 2025 flagship event, Salesforce has introduced Agentforce Voice, a new feature that brings natural, customisable voice capabilities to its Agentforce AI platform, allowing companies to handle customer interactions through spoken conversations in addition to text.

Previously, The Left Shift reported in an exclusive that Salesforce will unveil AI agents capable of human-like conversations at Dreamforce.

With Agentforce Voice, businesses can personalise the tone, speed, and pronunciation of AI-generated voices, and customers can even interrupt the AI agent mid-call — a feature aimed at making interactions feel more human.

The system integrates with major corporate phone providers including Amazon, Five9, Genesys, NICE, and Vonage.

Salesforce launched Agentforce during Dreamforce 2024. According to the company, the platform already supports over 12,000 implementations for text-based customer interactions. During its recent earnings call, the company said Agentforce crossed $1.2 billion in annual recurring revenue (ARR) in Q2 FY2026.

Salesforce plans to release early access to Agent Script in November, allowing businesses to further customise agent responses.

At Dreamforce 2025, Salesforce also unveiled Agentforce 360, marking what CEO Marc Benioff called “the age of the Agentic Enterprise” — where AI enhances rather than replaces human potential.

The platform, now generally available, connects people and AI agents within a single trusted system to boost productivity, accelerate decision-making, and deepen customer engagement.