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# Coforge Launches CXNova Agentic AI Platform for Customer Experience
- URL: https://www.theleftshift.com/coforge-launches-cxnova-agentic-ai-platform-for-customer-experience/
- Published: 2026-09-30T08:37:15.000Z
- Updated: 2026-09-30T08:37:15.000Z
- Description: CXNova combines customer data, business information and real-time signals to adapt experiences as interactions unfold
- Author: The Left Shift Bureau
- Tags: Agentic AI, Indian IT

Coforge has launched CXNova, an agentic AI platform designed to help enterprises manage and personalise customer interactions across digital and physical channels. 

CXNova combines customer data, business information and real-time signals to adapt experiences as interactions unfold. It uses enterprise knowledge graphs and domain-specific ontologies to connect information about customers, products, content and business operations. 

[Coforge to Acquire Encora in $2.35 Bn All-Stock Deal, Bets Big on AI-Led EngineeringFounded in Silicon Valley, Encora provides AI-native software engineering services to digital-native companies and Fortune 1000 enterprises.![](https://storage.ghost.io/c/fd/78/fd78b498-7373-46b7-884c-46f69e81b24d/content/images/icon/assets_task_01jvq6mt6ee65vskk3794wghn2_1747756766_img_3-1-dfb15c1e-eb33-456b-bc7b-502c0c724a9c.png)The Left ShiftThe Left Shift Bureau![](https://storage.ghost.io/c/fd/78/fd78b498-7373-46b7-884c-46f69e81b24d/content/images/thumbnail/Coforge-to-Acquire-Encora-in--2.35-Bn-All-Stock-Deal--Bets-Big-on-AI-Led-Engineering-5d56b3ab-1111-4d73-b262-0769abefc52c.jpg)](https://www.theleftshift.com/coforge-to-acquire-encora-in-2-35-bn-all-stock-deal-bets-big-on-ai-led-engineering/)

Coforge said this contextual layer enables [AI agents](https://www.theleftshift.com/nvidia-launches-open-platform-to-put-safety-controls-around-ai-agents/) to better understand customer interactions and determine appropriate responses and actions. The platform uses multiple specialised agents for tasks including content generation and adaptation, interpreting customer signals, determining the next action and assembling experiences across digital and physical channels. 

> *"CXNova brings together five integrated capability areas to power an autonomous, experience-led enterprise with governed decision-making, continuous learning, and scalable experiences that become more intelligent with every interaction,” said* [*Kapil Tyagi*](https://www.linkedin.com/in/kapiltyagi79/?ref=theleftshift.com)*, Coforge Sr. VP & Head, Experience.*

The platform is also designed to integrate with existing enterprise systems, potentially allowing organisations to introduce agentic AI into established customer experience workflows. 

Coforge said CXNova is ready for deployment across sectors including travel and airlines, banking and [financial services](https://www.theleftshift.com/domyn-launches-global-financial-services-division-to-advance-sovereign-ai-in-banking/), insurance and healthcare. However, Coforge has not disclosed details about customer deployments, revenue generated by CXNova, or quantified performance results. 

[Persistent Systems Names Kavitha Srinivasulu as Chief Cyber and AI Security OfficerShe joins Persistent after more than four years at TCS, where she most recently served as Programme Director for Cybersecurity and Data Privacy, Process Optimisation and Digital Transformation![](https://storage.ghost.io/c/fd/78/fd78b498-7373-46b7-884c-46f69e81b24d/content/images/icon/assets_task_01jvq6mt6ee65vskk3794wghn2_1747756766_img_3-1-3e825026-f6ac-4116-a0b3-ffc8774b175e.png)The Left ShiftThe Left Shift Bureau![](https://storage.ghost.io/c/fd/78/fd78b498-7373-46b7-884c-46f69e81b24d/content/images/thumbnail/Persistent-Systems-Names-Kavitha-Srinivasulu-as-Chief-Cyber-and-AI-Security-Officer-1600ce16-466f-4369-bffa-10093e8efae9.png)](https://www.theleftshift.com/persistent-systems-names-kavitha-srinivasulu-as-chief-cyber-and-ai-security-officer/)

Earlier this year, Coforge launched [Aeronova.AI](https://news.coforge.com/newsroom/press-release/coforge-launches-aeronova.ai-turning-airline-retailing-ambition-into-execution?ref=theleftshift.com), a purpose-built framework helping airlines transition to Offer, Order, Settlement and Delivery (OOSD) operations. 

The platform aims to modernise airline retailing while ensuring revenue continuity, operational stability and customer experience remain protected throughout the transformation.

> “Aeronova.AI is designed to bridge that gap, drawing on Coforge’s decades of deep airline and travel-technology expertise to help carriers move from strategy to production safely, reducing mobilisation risk and accelerating the path to modern, order-led retailing,” said [*Erika Moore*](https://www.linkedin.com/in/erikamoore-chalita/?ref=theleftshift.com)*, Coforge* *Chief Officer, Strategy & Growth, TTH.*

[OpenAI Introduces Dots as Always-On AI Agents for Long-Running WorkUnlike conventional ChatGPT conversations, where users typically provide instructions for each task, dots are designed to pursue broader goals over extended periods.![](https://storage.ghost.io/c/fd/78/fd78b498-7373-46b7-884c-46f69e81b24d/content/images/icon/assets_task_01jvq6mt6ee65vskk3794wghn2_1747756766_img_3-1-262a1707-9e10-4037-9801-7119fe96ed57.png)The Left ShiftThe Left Shift Bureau![](https://storage.ghost.io/c/fd/78/fd78b498-7373-46b7-884c-46f69e81b24d/content/images/thumbnail/OpenAI-Introduces-Dots-as-Always-On-AI-Agents-for-Long-Running-Work-a9541515-e85a-4768-974e-b6993b3cdcf6.jpg)](https://www.theleftshift.com/openai-introduces-dots-as-always-on-ai-agents-for-long-running-work/)

[IBM and Yotta Launch Sovereign Agentic AI Platform in IndiaThe platform can be used for enterprise workflows, including security operations, document processing and HR automation.![](https://storage.ghost.io/c/fd/78/fd78b498-7373-46b7-884c-46f69e81b24d/content/images/icon/assets_task_01jvq6mt6ee65vskk3794wghn2_1747756766_img_3-1-834139eb-3a4c-468a-a507-8938c3bfe90a.png)The Left ShiftThe Left Shift Bureau![](https://storage.ghost.io/c/fd/78/fd78b498-7373-46b7-884c-46f69e81b24d/content/images/thumbnail/IBM-and-Yotta-Launch-Sovereign-Agentic-AI-Platform-in-India-947f9c14-53cd-473b-9bde-71c797f0322c.jpg)](https://www.theleftshift.com/ibm-and-yotta-launch-sovereign-agentic-ai-platform-in-india/)

[Melento and Gnani AI Explore Voice Agents for Enterprise WorkflowsThe collaboration will combine Gnani AI’s Voice AI capabilities with Melento’s agentic AI orchestration framework to build workflows where AI agents can listen to customers, understand context, make decisions and take action across enterprise processes.![](https://storage.ghost.io/c/fd/78/fd78b498-7373-46b7-884c-46f69e81b24d/content/images/icon/assets_task_01jvq6mt6ee65vskk3794wghn2_1747756766_img_3-1-58fe608f-cc99-4d8d-8c86-880aebc9dc8e.png)The Left ShiftThe Left Shift Bureau![](https://storage.ghost.io/c/fd/78/fd78b498-7373-46b7-884c-46f69e81b24d/content/images/thumbnail/Melento-and-Gnani-AI-Explore-Voice-Agents-for-Enterprise-Workflows-f23f2792-b747-4058-a98c-055ee39c9a8a.jpg)](https://www.theleftshift.com/melento-and-gnani-ai-explore-voice-agents-for-enterprise-workflows/)