The Left Shift Bureau

AI Agents

Zendesk Unveils Major AI Innovations to Transform Customer and Employee Service

Zendesk’s latest innovations include fully autonomous Voice AI Agents, Video Calling and Screen Sharing for real-time collaboration

Cybersecurity

Discord Discloses Customer Service Vendor Breach, Impacts 70,000 Users

The company says the issue did not originate from Discord’s own systems.

AI Developments

Google Engineers Now Rely on AI for Half Their Code, Says Google Cloud Evangelist

The new disclosure suggests that Google’s reliance on AI for software development has deepened significantly.

Acquisition

Salesforce to Acquire Process Intelligence Firm Apromore to Boost Agentic Automation Capabilities

The deal is expected to close in the fourth quarter of fiscal year 2026.

Funding

Smallest.ai Raises $8 Mn to Build the Future of Enterprise Voice AI

The company plans to adopt a research-first approach, focusing on solving fundamental challenges in voice interaction through first principles and deep scientific inquiry.

Expansion

Andreessen Horowitz Bengaluru Office Report Turns Out to Be Fake News

Anish Acharya, General Partner at a16z, has publicly refuted the claim on social media.

Leadership Moves

Former VMware CEO Raghu Raghuram Joins Andreessen Horowitz as General & Managing Partner

At a16z, Raghuram will hold three key roles — General Partner on the AI Infrastructure and Growth teams, and Managing Partner

Big Tech

Google Unveils Gemini Enterprise to Power AI-Driven Workplace Automation

Gemini Enterprise offers Standard and Plus plans at $30 per user per month, and a Business plan at $21 per user

Acquisition

Data Streaming Platform Confluent is Exploring a Potential Sale

The potential sale process is still in early stages, with the company working alongside an investment bank.

SaaS

[Exclusive] Salesforce to Announce Human-Like Voice Agents at Dreamforce

The new capabilities will be integrated into Agentforce, Salesforce’s AI agent-building platform.